Connected Home Domain > Home Wi-Fi Experience

Home Wi-Fi Experience

The platform that transforms your Wi-Fi service.

HWE is the ultimate, end-to-end solution for service providers to master home connectivity. Centrally manage, monitor, and optimize your subscribers' Wi-Fi with a flexible, interoperable cloud-native architecture designed to simplify support across different devices and technologies.

Impact that translates into operational results

Higher subscriber satisfaction (NPS)

Deliver stable and optimized Wi-Fi experiences.

Reduced operational costs

Drastically cut down on expensive technical home visits and streamline support workflows.

Shorter resolution times

Use smart insights to cut down on call times and help agents be more productive.

Fewer repeat incidents

Stop costly repeat issues by standardizing troubleshooting steps and setting up smarter Wi-Fi.

Advanced network management

Full command at your fingertips.

Wi-Fi Settings

View and configure all Wi-Fi interface parameters, with full control over the 2.4 GHz, 5 GHz, and 6 GHz bands.

Wi-Fi Quality

See the subscriber's actual service experience. HWE identifies and displays all connected devices, along with signal strength and link quality for each one, allowing agents to quickly detect issues.

Wi-Fi Scan

Gain a dynamic, comprehensive view of the subscriber’s network environment, including neighboring networks and their bandwidth usage. Our graphical visualization tool helps interpret interference patterns, and a recommendation engine identifies the optimal channel for the subscriber's Wi-Fi based on real-time data.

Intelligent diagnostics and recommendation engine

HWE’s powerful engine analyzes home networks in real-time, empowering support agents with suggestions to maximize subscriber Wi-Fi.

Single-call Resolution
Standardize troubleshooting, reduce the need for deep expertise. Resolve problems fast in the first interaction.
Proactive Recommendations
Agents receive smart, actionable advice on optimal channel selection, security settings, and equipment placement.

Home Wi-Fi Experience

Impact that translates into operational results

Higher subscriber satisfaction (NPS)

Reduced operational costs

Shorter resolution times

Fewer repeat incidents

Advanced network management

Wi-Fi Settings

Wi-Fi Quality

Wi-Fi Scan

Intelligent diagnostics and recommendation engine

Cloud-native architecture.

Flexibility by design.

On-Premise

Cloud

SaaS